Refund policy

Refund & Warranty Policy

At Exped Offroad, we stand by the quality of our products and want you to be confident in your purchase. Please review our returns and warranty terms below.

Returns

  • Change-of-mind returns are not accepted. Once a product is installed, it can't be resold as new, so please use the fitment check on each product page before ordering.
  • If your item arrives faulty, damaged in transit, or incorrect, contact us within 30 days of delivery for a replacement or refund.
  • Returned faulty items must be unused/uninstalled where possible, so we can assess the issue — this doesn't apply to defects that only become apparent after fitting.
  • Refunds are processed once the item is received and inspected, or once a claim is approved without return required (see below).

Warranty coverage

Every Exped Offroad steering wheel is covered by two layers of warranty:

2-Year Manufacturing Warranty — covers workmanship and materials across the whole product: stitching, button module function, finish, and assembly, for 2 years from purchase.

Limited Lifetime Core Warranty — the structural metal core is covered against cracking or structural failure under normal use, for as long as you own the vehicle it was originally fitted to. This applies to the original purchaser only and is not transferable to a subsequent owner or vehicle.

What's covered

  • Manufacturing defects in materials, stitching, or assembly
  • Button module or electronic function failure under normal use
  • Structural failure or cracking of the metal core under normal use

What's not covered

  • Normal wear and tear — including but not limited to leather softening, minor creasing, or fading with age and UV exposure; the carbon clear coat dulling or losing gloss over time
  • Damage from incorrect installation, improper use, or modification
  • Accidental, impact, or cosmetic damage (scratches, spills, cuts) after delivery
  • Damage from installation, removal or reinstallation of the product
  • Any damage after the product has been transferred to a different vehicle or owner

How to start a warranty claim:

Contact our support team at sales@expedoffroad.com with your order number, a description of the issue, and clear photos. We'll confirm whether it's a return, warranty repair, or replacement, and guide you through next steps.